Refund & Cancellation Policy

100% Satisfaction Guarantee: If our assisted technical service does not resolve your printer issue, or if you are unsatisfied with our assistance for any reason, you are entitled to a full 100% refund within 30 calendar days. No hassles, no hidden penalties.

1. Free vs. Optional Paid Services

GeekFix provides online diagnostic wizards, connection checkers, and instructional knowledgebase articles free of charge to all visitors. If you choose to engage a dedicated specialist for one-on-one personalized remote assistance, our technician will provide an upfront, flat-rate quote before performing any work. You are never billed without explicit, informed consent.

2. 30-Day Money-Back Guarantee Eligibility

Any paid assistance plan or technical consultation is eligible for a full refund within 30 days of the service date if:

The printer issue was not successfully diagnosed or resolved.
Hardware failure was deemed unfixable through software or configuration measures.
You are dissatisfied with the quality or timeliness of our support.

3. How to Request a Refund

To request a refund, simply send an email to info@geekfix.online with your name, phone number, and transaction receipt. Refunds are processed back to your original payment method within 3 to 5 business days.

4. Cancellation of Scheduled Sessions

You may cancel or reschedule a callback or technical support appointment at any time without penalty by contacting our support team.

5. Billing & Inquiries

For billing clarifications or payment inquiries, reach us at:

GeekFix Customer Care
Email: info@geekfix.online
USA HQ: 9601 Owensmouth Ave #21, Chatsworth, CA 91311, USA